Returns & Exchanges
At YCZ Cologne, we want you to feel confident in your signature scent; if you are not completely satisfied, you may return your fragrance within 30 days of purchase. Please ensure the product is in its original packaging and has not been used beyond a standard trial spray.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the item you wish to return or exchange.
- 2.Pack Your Fragrance
Securely place the bottle in its original designer box and protective shipping carton to prevent damage during transit.
- 3.Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
- 4.Receive Your Refund
Once our quality control team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.